Terms and Conditions

For Petals and Leaves to process your order, we need information such as your full name, email address, contact number, delivery address and payment details. This is in case we need to contact you about the delivery. Orders will not be despatched until payment in full has been received. We will contact you as soon as possible if we have issues and the payment has not been processed.

It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect and you require a redelivery this will be at your own expense. Cancellation of Orders – Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Petals and Leaves 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours’ notice will be charged at 50% of the total order value.

We are unable to cancel orders that are already prepared and are with our courier for delivery. Normal delivery hours for Petals and Leaves are between 9am and 5pm Mon-Sat. Petals and Leaves offers same day delivery for orders submitted before 1pm AEST Monday to Friday for residential, before 12pm for business, and by 10am AEST Saturdays. Petals and Leaves cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. Petals and Leaves does not do deliveries on public holidays or Sundays.

The only Sunday we deliver is mother’s day. All prices quoted are inclusive of GST and all prices are quoted in Australian dollars. We will try to ensure all arrangements delivered are identical to the images advertised on our website. However flowers, plants, wrapping and containers are seasonal and subject to availability on the day of delivery, our florists will do their best to substitute the product that is unavailable at the time to complement the image on the website.

This policy applies so that we can ensure that the recipient receives the best possible blooms on the day of delivery. We reserve the right to substitute goods of equal or greater value. It is your responsibility to check if the recipient is home on the day of the delivery.

If they are not home and it is safe to do so the courier will leave it near the front door. However if it is not safe we will leave a calling card and try to return the same day but at an extra delivery cost to you.

Please note that by accessing, using or browsing this web-site you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Petals and Leaves reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the web-site, you acknowledge that you have read and understood these Terms and Conditions.